My feedback and suggestions

My Holdings › Forums › Website & RUGRIOT Scan Feedback › My feedback and suggestions

Viewing 2 posts - 1 through 2 (of 2 total)
  • Author
    Posts
  • October 23, 2026 at 3:54 pm #128
    Aurelius180709
    Participant

    I have some positive feedback regarding the website, along with a few points that could be improved:
    – Registering and creating an account on rugriot.com.co was quick and easy. The wallet connection process was also very smooth, and the site offers many unique features.
    – However, for some reason, the scanning feature is currently not working for me. Additionally, although I have purchased $RUGRIOT tokens in my wallet, the “My Holdings” section on the website has not synced—it still shows my token balance as 0. These are the two specific issues for which I would appreciate some assistance.

    October 23, 2026 at 4:30 pm #129
    RUGRIOTdev
    Keymaster

    Hi Aurelius180709,

    Thanks for the feedback, and we’re glad registration and the wallet connection went smoothly. Sorry you’re running into these two issues. We’d like to get them sorted for you.

    **My Holdings showing 0**
    A few quick things to try first:
    1. Make sure your wallet is connected on the same network you bought $RUGRIOT on.
    2. Disconnect your wallet from the site, refresh the page, and reconnect.
    3. If the purchase was recent, give it a little time. Balances can take a few minutes to sync after a transaction confirms.
    4 If connecting using phantom, first open the phantom app and select the wallet youd like to link, then go to the site and connect.

    **Scanner not working**
    Could you tell us what happens when you try it? For example, does it show an error, load forever, or do nothing at all? A screenshot would help a lot.

    If either issue is still there after that, please reply here with:
    – The browser and device you’re using
    – Your wallet app (e.g., MetaMask, Phantom)
    – Your public wallet address and the transaction hash for your purchase

    **Important:** Never share your seed phrase or private key with anyone, including us. Our team will never ask for it or DM you offering “support.” If anyone does, it’s a scam. Report it to admins immediately

    Thanks for your patience. We’ll follow up as soon as we hear back.

    — The RugRiot Team

  • Author
    Posts
Viewing 2 posts - 1 through 2 (of 2 total)
  • You must be logged in to reply to this topic.