My feedback and suggestions

[Aurelius180709]

I have some positive feedback regarding the website, along with a few points that could be improved:
– Registering and creating an account on rugriot.com.co was quick and easy. The wallet connection process was also very smooth, and the site offers many unique features.
– However, for some reason, the scanning feature is currently not working for me. Additionally, although I have purchased $RUGRIOT tokens in my wallet, the “My Holdings” section on the website has not synced—it still shows my token balance as 0. These are the two specific issues for which I would appreciate some assistance.

[RUGRIOTdev]

Hi Aurelius180709,

Thanks for the feedback, and we’re glad registration and the wallet connection went smoothly. Sorry you’re running into these two issues. We’d like to get them sorted for you.

**My Holdings showing 0**
A few quick things to try first:
1. Make sure your wallet is connected on the same network you bought $RUGRIOT on.
2. Disconnect your wallet from the site, refresh the page, and reconnect.
3. If the purchase was recent, give it a little time. Balances can take a few minutes to sync after a transaction confirms.
4 If connecting using phantom, first open the phantom app and select the wallet youd like to link, then go to the site and connect.

**Scanner not working**
Could you tell us what happens when you try it? For example, does it show an error, load forever, or do nothing at all? A screenshot would help a lot.

If either issue is still there after that, please reply here with:
– The browser and device you’re using
– Your wallet app (e.g., MetaMask, Phantom)
– Your public wallet address and the transaction hash for your purchase

**Important:** Never share your seed phrase or private key with anyone, including us. Our team will never ask for it or DM you offering “support.” If anyone does, it’s a scam. Report it to admins immediately

Thanks for your patience. We’ll follow up as soon as we hear back.

— The RugRiot Team

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