My Holdings › Forums › Website & RUGRIOT Scan Feedback › My feedback and suggestions › Reply To: My feedback and suggestions
Hi Aurelius180709,
Thanks for the feedback, and we’re glad registration and the wallet connection went smoothly. Sorry you’re running into these two issues. We’d like to get them sorted for you.
**My Holdings showing 0**
A few quick things to try first:
1. Make sure your wallet is connected on the same network you bought $RUGRIOT on.
2. Disconnect your wallet from the site, refresh the page, and reconnect.
3. If the purchase was recent, give it a little time. Balances can take a few minutes to sync after a transaction confirms.
4 If connecting using phantom, first open the phantom app and select the wallet youd like to link, then go to the site and connect.
**Scanner not working**
Could you tell us what happens when you try it? For example, does it show an error, load forever, or do nothing at all? A screenshot would help a lot.
If either issue is still there after that, please reply here with:
– The browser and device you’re using
– Your wallet app (e.g., MetaMask, Phantom)
– Your public wallet address and the transaction hash for your purchase
**Important:** Never share your seed phrase or private key with anyone, including us. Our team will never ask for it or DM you offering “support.” If anyone does, it’s a scam. Report it to admins immediately
Thanks for your patience. We’ll follow up as soon as we hear back.
— The RugRiot Team